These are the questions customers most frequently ask and their respective answers. Sign up for a free trial of RingCentral Online or check out RingCentral Fax services.
What is RingCentral?
What is a hosted Internet phone system? (Virtual PBX)
What is an auto-receptionist?
How much do RingCentral services cost?
How are minutes used and how much do they cost?
Can I use my current phone number with RingCentral service?
How long does RingCentral service take to activate?
Do I need a phone line or special equipment to make this work?
Can I upgrade to a different service level or change their billing plan at any time?
What’s included in the free trial?
What is Internet fax?
Can I used RingCentral voicemail with our mobile, office and home phones?
Can I record my own greetings?
Is there a setup fee?
What kind of commitment do I have to make?
How do I cancel my subscription with RingCentral?
Am I charged for checking messages?
Will my credit card(s) be charged during the free trial?
What is RingCentral?
RingCentral is an Internet phone and fax system. Instantly activated on sign-up, the service includes a choice of either a toll free or local number with multiple extensions, auto-receptionist, live call forwarding, on-hold music and messaging, a dial-by-name directory, Internet fax and much more. With all the power and functionality of an enterprise phone system – but without expensive hardware to buy or maintain – RingCentral allows entrepreneurs to focus on what they do best: growing their business.
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What is a hosted Internet phone system? (Virtual PBX)
The RingCentral virtual phone system is an affordable, instantly activated alternative to the high costs of buying and maintaining a hardware-based Private Branch Exchange (PBX) system. An online service, RingCentral delivers all the power of a sophisticated phone system, but with no hardware to buy and nothing to maintain. With RingCentral, a toll free or local number serves as the main business number and an auto-receptionist that can manage over 50 separate extensions. Extensions can be tailored to play announcements, take voicemail or ring through to office, mobile or home phone number. With a professional greeting, custom menu (including a dial-by-name directory) and on-hold music and messages, a virtual phone system gives any company the appearance of a Fortune 500 comapny.
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What is an auto-receptionist?
"Welcome to My Company. Push 1 for Sales, 2 for Service, 3 for company directory…"
The RingCentral auto-receptionist routes callers to appropriate employees and departments. Using interactive voice response technology (IVR), the auto-receptionist does not require human interaction; the caller's options are simply predetermined by the IVR system. The RingCentral auto-receptionist also provides multi-number call forwarding, call screening, voicemail, Internet fax and advanced delivery options, all with excellent sound quality.
Performing many of the same tasks as a receptionist, the RingCentral auto-receptionist can provide different greetings to be assigned to a main number and multiple extensions. Professional greetings are available (custom greetings can be recorded).
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How much do RingCentral Online services cost?
Service starts as low as $9.99/mo. Please check our pricing page for information about each of our plans.
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How are minutes used and how much do they cost?
Billing is in thirty second increments, rounded to the nearest half minute for each minute of usage. (A fax uses about one minute per page.) For example, if your prospective customer is on the phone for 1.47 minutes, they will be billed for 1.5 minutes. RingCentral does not double bill for domestic forwarded calls. Please check our pricing page for more information.
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Can I use my current phone number with RingCentral service?
Yes. You can transfer (port) your existing number for free and have it forward to your new RingCentral number.
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How long does RingCentral service take to activate?
Account and phone number are activated immediately upon signup. With a free trial, you receive 60 minutes to use as you wish.
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Do I need a phone line or special equipment to make this work?
RingCentral service is a complete stand-alone system. No additional telephone lines or special equipment are required to retrieve voicemail and faxes. Messages can be received through your PC and played directly through your computer’s speakers. No additional local or long-distance telephone features or hardware are required.
To answer incoming calls, all that is needed is an existing phone line—mobile, home or office—that is capable of receiving calls. Incoming calls can also be answered through PC with the RingCentral Call Controller.
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Can I upgrade to a different service level or change my billing plan at any time?
Yes. You can switch service levels at any time directly through an online account. Existing payments (if any) will be prorated.
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What is included in the free trial?
The standard free trial is 7-days; however, we do have special banners and text links coded for 30-days. You receive 60 free minutes to use during the free trial. All RingCentral standard features can be used during the trial.
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What is Internet fax?
Included with RingCentral Online service at no additional charge and available for all extensions and users, Internet fax enables you to send and receive faxes through email, Microsoft Office…even smart phone. Additionally, all faxes are processed by RingCentral via the Internet so callers never get a busy signal and there is no wait for fax transmissions.
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Can I use RingCentral voicemail with mobile, office and home phones?
Yes. You can setup a single voicemail mailbox for all your phones.
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Can I record my own greetings?
Yes. You can record greetings by phone or PC, import professionally recorded greetings or use the RingCentral library of default system greetings.
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Is there a setup fee?
No. There is no setup fee.
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What kind of commitment do I have to make?
No commitment is required. You can pay as they go (month-to-month) and cancel at any time, without penalties or cancellation fees.
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How do I cancel my subscription with RingCentral?
Call RingCentral Customer Support at 1-888-898-4591, 24 hours a day, 7 days a week.
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Am I charged for checking messages?
Online account access for message retrieval, email delivery of voicemail and fax messages and receiving messages via the Call Controller is always free. Minutes are used when you are checking messages or logging in to your account by phone.
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Will my credit cards be charged during the free trial?
No. You will not be charged during the free trial. You will be charged if you choose to upgrade to a subscription during the trial or if you do not cancel before the trial period expires. Affiliate payments are made for every lead (free trial) and on the sale (when a customer upgrades to a subscription).
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